Removal Company Maidavale Service Terms and Conditions
These Terms and Conditions govern the supply of moving, packing, loading, unloading, storage-related handling, and associated services provided by Removal Company Maidavale (“we”, “us”, “our”) to the customer (“you”, “your”). By making a booking, confirming an estimate, or allowing us to commence work, you agree to be bound by these terms. These terms are intended to set out clear expectations for both parties and to reflect common standards for UK removals services. If any part of these terms is not understood, you should raise it before the service begins.
For the purposes of these terms, “service” includes domestic removals, office removals, packing assistance, furniture dismantling and reassembly where agreed, loading and unloading, and the removal of items for lawful disposal where separately arranged. Any variation to the agreed scope must be confirmed by us in writing or by other clear recorded communication. References to the removal service include any add-on or supplementary work that forms part of the same booking.
The contract is formed once we have accepted your request, provided an estimate or quotation, and you have confirmed the booking, paid any required deposit, or otherwise accepted our terms. We may refuse or withdraw a quotation if information supplied is incomplete, inaccurate, or changes materially before the job date. These terms apply alongside any written quotation, inventory, or service note agreed between the parties.
All bookings are subject to availability and must be made by providing accurate details about the property, access, parking, items to be moved, service date, and any special handling requirements. The removals company may ask for photographs, an inventory, or a virtual or in-person assessment to help prepare a quotation. You are responsible for ensuring the information you provide is complete and truthful. If the actual job differs from the information supplied, additional charges, delays, or revised terms may apply.
We may issue either a fixed-price quotation or an estimated price. A fixed price applies only to the scope described in the quotation and assumes no material changes. An estimate is based on the information available and may change if the volume, access, time, distance, waiting periods, or labour required differ from what was originally described. Any agreed packing materials, specialist equipment, or extra manpower may be charged separately if not included in the initial price.
It is your responsibility to ensure that the property is ready on the scheduled day, that items are packed as agreed, and that access arrangements are suitable for the vehicle and team. Where parking permits, lift reservations, building approvals, or access codes are needed, you must arrange these in advance unless we have expressly agreed to do so. If we are delayed because essential arrangements were not made, waiting time or additional attendance charges may apply.
Payment terms will be stated in the quotation or booking confirmation. Unless otherwise agreed, a deposit may be required to secure the booking, with the balance due on or before completion of the service. We accept payment by the methods notified at the time of booking, and we may refuse to begin work if payment arrangements have not been met. The customer remains liable for all agreed charges, including any additional fees that arise from changes to the service, waiting time, failed access, parking penalties caused by the customer’s instructions, or extra materials requested during the job.
If a quotation includes an hourly rate, charging may be calculated from the time the team arrives at the agreed collection point until completion of unloading, including reasonable breaks, travel between agreed locations, and time spent waiting due to circumstances beyond our control. Where a fixed fee applies, it covers only the agreed scope and may be revised if the job changes. Any unpaid invoice may attract lawful late payment interest and recovery costs where permitted by applicable law.
We reserve the right to suspend, postpone, or cancel the service if payment is not made when due, if card authorisation fails, or if we reasonably believe the booking was obtained using false or misleading information. Title to any goods sold by us, such as packing materials, will remain with us until payment is received in full. Fees quoted exclude any charges imposed by third parties unless specifically stated otherwise.
Bookings may be cancelled or amended by notice from either party. If you wish to cancel, you should do so as early as possible. Cancellation charges may apply depending on how much notice is given, whether work has already been scheduled or started, and whether specialist resources have been allocated. A late cancellation may result in the loss of a deposit and/or liability for reasonable costs already incurred. If you rearrange the date, we will try to accommodate the request, but availability cannot be guaranteed.
If you are a consumer and you booked at a distance, you may have rights under UK consumer law in relation to cancellation of certain services, subject to exceptions. Where you ask us to begin work within any applicable cancellation period, you agree that the service may start immediately and that you may lose any cancellation rights in respect of the completed portion of the service. Any such request may be confirmed in writing, electronically, or by recorded acceptance. The Removal Company Maidavale terms are intended to operate consistently with applicable consumer legislation.
We may cancel or reschedule a booking where necessary for reasons beyond our reasonable control, including vehicle breakdown, severe weather, road closures, staff illness, accidents, or legal restrictions. In such cases, we will use reasonable efforts to offer an alternative date or a refund of any sums paid for the cancelled service, but we will not be responsible for indirect losses arising from the cancellation. Where a cancellation is caused by your breach of these terms, our rights to recover costs and losses remain unaffected.
Our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We will not be liable for pre-existing damage, items inadequately packed by you, concealed defects, normal wear and tear, or damage resulting from your instructions, unless we have agreed in writing to inspect, pack, or protect the item ourselves. You should clearly identify fragile, valuable, or irreplaceable items before the service begins, and you should retain insurance for goods of special value where appropriate.
Unless prohibited by law, we will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, business interruption, emotional distress, or any loss arising from delay, except where such loss is directly caused by our negligence and is reasonably foreseeable. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot lawfully be excluded under UK law. Our total liability for a claim connected with the service will not exceed the amount paid or payable for the relevant booking, except where mandatory law requires otherwise.
If you believe that an item has been damaged or lost, you must notify us as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should provide evidence, including photographs where available, and allow us a fair opportunity to inspect the item and assess the issue. Any claim may be reduced or rejected if you fail to mitigate loss, if the item was not properly declared, or if the damage was not caused by us. The term removal services includes handling carried out with reasonable care, not a guarantee against every risk.
Where we remove unwanted items, packaging, or other waste as part of the service, both parties must comply with applicable waste management rules. We will only transport, handle, or dispose of waste that we are authorised and able to deal with lawfully. You must not ask us to remove hazardous, clinical, toxic, explosive, or otherwise regulated waste unless this has been expressly agreed and can be lawfully managed. Any waste presented for collection must be accurately described, segregated if required, and free from hidden hazards. If prohibited items are discovered, we may refuse removal and charge for time incurred.
You remain responsible for confirming whether items are waste, reusable goods, or materials requiring special treatment. If you request disposal, you authorise us to treat those items as waste once collected, and ownership transfers to us only where lawful and expressly agreed. We may use licensed carriers, authorised facilities, and compliant transfer arrangements. If waste is left on site because access, sorting, or legal restrictions prevent removal, additional charges may apply. The customer must indemnify us against losses caused by misdescription or unlawful presentation of waste.
All services must be carried out in compliance with applicable UK law, including consumer protection, contract law, and waste regulations. If any term is found invalid or unenforceable, the remainder shall continue in effect. A failure or delay by us in enforcing any provision shall not be treated as a waiver of that provision. The heading of each clause is for convenience only and does not affect interpretation.
You agree to cooperate reasonably with our team, to provide a safe working environment, and to ensure that children, pets, and bystanders are kept clear of the working area where necessary. We may refuse to move items that are unsafe, illegal, contaminated, or beyond the scope of the agreed service. If we are required to disassemble or reassemble furniture, reconnect appliances, or handle delicate items, you must tell us in advance and ensure the items are suitable for the intended work.
The service is subject to availability of staff, vehicles, and equipment, and to conditions that allow safe and lawful performance. We may stop work if continuing would create a risk to health and safety, cause damage to property, or breach legal requirements. In such circumstances, we may charge for work already completed and for reasonable costs incurred. Any verbal agreement should be confirmed in writing where possible, especially where it changes the scope, price, or timing of the service.
These terms are governed by the laws of England and Wales, and any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. This is the full agreement between the parties regarding the service and supersedes prior discussions or representations relating to the same booking. By proceeding with a booking, you confirm that you have read, understood, and agreed to these removal company terms and conditions.