Maida Vale Removal Company Terms and Conditions

These Terms and Conditions set out the basis on which Maida Vale Removal Company provides removal and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Company means Maida Vale Removal Company.

Customer means the person or organisation requesting the services of the Company.

Services means any removal, packing, unpacking, storage, delivery, clearance, or related services provided by the Company.

Service Location means the collection and delivery addresses where the Services are carried out, which may include residential and commercial properties.

Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides local and regional household and commercial removal services, including packing, loading, transport, unloading, and, where agreed, storage and furniture assembly or disassembly. The specific scope of the Services will be detailed in the quotation and booking confirmation provided to the Customer.

The Company reserves the right to decline any service request that is unsafe, unlawful, or beyond the Companys normal operational capabilities, including items that cannot be transported safely or legally.

3. Booking Process

3.1 Quotation

The Customer may request a quotation by providing accurate details of the items to be moved, the Service Locations, access conditions, dates, and any special requirements. Quotations are based on the information supplied by the Customer and are subject to revision if that information proves to be incomplete or inaccurate.

Unless otherwise stated, quotations are valid for 30 days from the date of issue, subject to availability of resources and vehicles on the requested date.

3.2 Booking Confirmation

A booking is not confirmed until the Customer has expressly accepted the quotation and the Company has issued a booking confirmation. The Company may require a deposit as part of the booking process. By confirming the booking, the Customer confirms acceptance of these Terms and Conditions.

3.3 Changes to Bookings

If the Customer wishes to change the date, time, or scope of the Services, the Customer must notify the Company as soon as reasonably practicable. Changes are subject to availability and may result in an adjustment to the price. The Company is not obliged to accept requested changes.

4. Customer Obligations

The Customer agrees to:

Ensure that all information provided to the Company is accurate and complete, including details of the property layout, access restrictions, parking availability, and the nature and quantity of items to be moved.

Arrange suitable parking and access at both collection and delivery locations, including any necessary permits, and bear any associated costs or fines.

Ensure that all items are properly prepared for removal where packing services are not included, including disconnecting and securing appliances and emptying furniture and cupboards as appropriate.

Be present, or ensure that a responsible representative is present, at the agreed times to allow access and give instructions to the Companys staff.

Obtain any permissions, approvals, or licences required to carry out the Services, including permissions from building management where applicable.

5. Payments and Charges

5.1 Pricing

The price for the Services will be set out in the quotation or booking confirmation. Prices may be calculated based on factors including the volume or weight of items, distance between properties, access conditions, the number of staff required, and any additional services such as packing, storage, or disposal.

5.2 Deposits and Balance Payments

The Company may require a deposit at the time of booking. Deposits are generally non-refundable except as provided in the cancellation terms below or where the Company cancels the Services without offering a suitable alternative.

Unless otherwise agreed in writing, the balance of the payment is due on or before completion of the Services. The Company reserves the right to withhold delivery of goods until full payment has been received.

5.3 Payment Methods

The Company accepts payment by the methods specified in the quotation or booking confirmation. The Customer is responsible for any bank or payment processing charges incurred.

5.4 Overruns and Additional Work

If the Services take longer than estimated due to circumstances beyond the Companys control, including but not limited to poor access, additional items, waiting time, or delays caused by the Customer, the Company may charge additional fees at the prevailing hourly or agreed rate.

5.5 Non-Payment

If the Customer fails to pay any amount due under the Agreement, the Company may charge interest on overdue sums at the statutory rate allowed by UK law and may withhold or suspend Services until payment is made in full.

6. Cancellations and Postponements

6.1 Cancellation by the Customer

The Customer may cancel or postpone the Services by giving written or recorded notice to the Company. The following charges may apply, based on the notice period before the agreed service date:

More than 7 days notice: the Customer may cancel with no further charge, although any non-refundable deposit may be retained by the Company to cover administrative costs.

Between 2 and 7 days notice: the Company may charge up to 50 percent of the agreed price.

Less than 2 days notice, including on the service date: the Company may charge up to 100 percent of the agreed price.

6.2 Cancellation by the Company

The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, illness, vehicle breakdowns, or legal restrictions. In such cases, the Company will seek to offer an alternative date or refund any payments received for Services not provided, as appropriate. The Company will not be liable for indirect costs or losses incurred by the Customer as a result of such cancellation or postponement.

7. Access, Parking, and Property Conditions

The Customer is responsible for ensuring that adequate access is available at all Service Locations. This includes providing information about stairs, lifts, long carrying distances, narrow doorways, low ceilings, or other obstacles that may affect the safe and efficient delivery of the Services.

The Customer must arrange suitable parking as close as reasonably possible to the property. Any penalties or fines incurred due to insufficient or incorrect parking arrangements may be charged to the Customer if they arise from the Customers failure to arrange necessary permits or permissions.

The Company reserves the right to refuse to move items where, in its reasonable opinion, doing so would risk damage to property or personal injury. In such cases, the Company will discuss alternatives with the Customer, which may involve additional charges.

8. Excluded and Special Items

Unless expressly agreed in writing, the Company does not carry:

Hazardous, flammable, explosive, or illegal items, including fuel, chemicals, gas cylinders, or fireworks.

Perishable goods requiring controlled temperatures or timely delivery.

Valuables such as jewellery, cash, financial documents, or irreplaceable items of exceptional value.

Animals, plants, or live organisms.

The Customer must not include any such items in the goods to be moved. If such items are discovered, the Company may remove or refuse to transport them and may charge for associated handling or disposal costs.

9. Liability and Insurance

9.1 Standard Liability

The Company will exercise reasonable care and skill in providing the Services. The Companys liability for loss of or damage to goods or property is limited to a reasonable sum, subject to the terms of this section and any specific insurance arrangements agreed with the Customer.

9.2 Customer Responsibilities for Fragile Items

The Customer must inform the Company of any particularly fragile or high-value items. Where the Customer has chosen to pack their own goods, the Company will not be liable for damage arising from inadequate or unsuitable packing.

9.3 Exclusions of Liability

The Company will not be liable for:

Loss or damage arising from inherent defects, deterioration, or fragility of items, however carefully handled.

Loss or damage to items not packed or prepared by the Company, including contents of drawers, wardrobes, or containers.

Loss or damage caused by war, terrorism, contamination, or natural disasters beyond the Companys reasonable control.

Indirect or consequential losses, including loss of profits, income, or opportunity.

9.4 Notification of Claims

The Customer must inspect items and property as soon as reasonably possible after completion of the Services. Any claims for loss or damage must be notified to the Company in writing within a reasonable period, and in any event no later than 7 days after the completion of the Services or delivery of the goods, whichever is earlier, unless the Customer can demonstrate that it was not reasonably possible to notify within that time.

10. Waste and Environmental Regulations

Where the Company agrees to remove waste, unwanted items, or rubbish as part of the Services, the Customer acknowledges that:

The Company will comply with applicable UK waste and environmental regulations, including the duty of care for waste handling and disposal.

Certain items, including electrical goods, mattresses, and construction waste, may require special handling or disposal and may incur additional charges.

The Company will dispose of waste only at authorised facilities and may refuse to remove waste that is hazardous or unlawful to transport or dispose of.

The Customer is responsible for accurately describing any items to be disposed of and for ensuring that no prohibited waste is presented to the Company for removal.

11. Storage Services

Where storage services are provided, either directly by the Company or through a third-party facility, the following additional terms apply:

Goods are stored at the Customers risk, subject to any insurance arrangements agreed with the Company.

The Customer must not store any hazardous, perishable, or illegal items.

Storage charges are payable in advance or as otherwise agreed, and the Company may exercise a lien over stored goods in the event of unpaid charges.

12. Data Protection and Privacy

The Company will collect and use personal data provided by the Customer for the purposes of delivering the Services, managing the Agreement, and complying with legal obligations. The Company will take reasonable steps to protect personal data and will not sell or share such data with unrelated third parties except where required for the provision of the Services or by law.

13. Complaints

If the Customer has a complaint about the Services, the Customer should raise this with the Company as soon as possible, providing full details of the issue. The Company will investigate and respond within a reasonable period and will seek to resolve complaints in a fair and timely manner.

14. Limitation of Liability

Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by the Companys negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the above, the total liability of the Company under or in connection with the Agreement, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable by the Customer for the Services giving rise to the claim, unless otherwise expressly agreed in writing.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

The Agreement constitutes the entire understanding between the parties and supersedes any prior agreements or understandings, whether written or oral, relating to the Services.

The Customer may not assign or transfer any of its rights or obligations under the Agreement without the prior written consent of the Company.

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Agreement.